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Refund Policy
15-Day Returns (Conditions Apply):
You may request a return within 15 days of receiving your shipment, provided the item remains in its original condition. This return period is separate from warranty coverage. Approved refunds are issued to the original payment method used during purchase within 3–5 business days after the returned item is received and inspected. Shipping charges may be non-refundable unless the return is due to a defective or incorrectly supplied part.
Return and Cancellation Policy
To return or cancel an order, contact our customer service desk at (888) 528-3657.
All returns and cancellations require prior authorization and are subject to a 30 percent restocking fee.
Returned items should be sent to:
8735 Dunwoody Pl Ste R Atlanta, GA 30350, USA
Shipping charges may apply unless the return is due to our error or the order is cancelled before shipment. Prior authorization is required before returning any item.
Please contact a customer service representative to obtain a Return Merchandise Authorization by calling (888) 528-3657, press 2 for Returns, and provide your 5-digit order number.
Replacement Policy
If you receive a defective or incorrect part, you may request a replacement. Replacement eligibility and shipping responsibility will be communicated during the replacement authorization process. Replacement shipping is provided at no additional cost when the issue is due to a defective or incorrectly supplied part.
If the original part is not returned within 15 days of the replacement delivery date, your credit card may be charged for the cost of the original part, excluding the initial shipping cost.
For questions about returning a part, contact your personal sales representative or our customer service team at (888) 528-3657, press 2 for Returns, or email support@partscentral.us.
Replacements:
Replacement parts may require the return of the original part. Return instructions and shipping responsibilities will be communicated during the replacement process. Failure to return the original part when required may affect replacement eligibility. For assistance, contact customer support at (888) 528-3657 or email support@partscentral.us .
Disclaimer:
Some used auto parts may include wear components or accessories that are not covered under warranty. Customers may need to replace wear items before installation depending on part condition.
Cosmetic aspects such as color may vary. Parts may require refinishing to match the customer's vehicle.
Warranty Policy
We provide standard warranties on engines, transmissions, and other major auto parts to ensure peace of mind.
- Standard Warranty: 90 days from delivery
- Extended Warranty: 6 months for $250, 1 year for $450
The warranty covers defects in workmanship and materials under normal use. It does not cover wear parts or accessories that may need replacement before installation. These commonly include nuts, bolts, links, seals, bushings, ball joints, brackets, bezels, wiring, cables, sensors, and similar items. Pressed-in parts like ball joints may be covered under warranty.
Please note that color cannot be guaranteed on any part sold. Repainting, refinishing, or reupholstering may be necessary to achieve a proper color match.
Customer Service
If you need assistance with returns, replacements, or warranty claims, contact our team:
Phone: (888) 528-3657
Email: support@partscentral.us
Operating Hours: Monday to Friday, 8:00 am to 6:00 pm EST